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Privacy Policy

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g., Google Analytics)

Privacy Statement

At RoofDepot we are committed to protecting your privacy. The following Privacy Policy sets out how we use and protect the information you provide us.

By accessing or using the RoofDepot website, you agree to the terms of RoofDepot Privacy Policy, as set out below. If you do not agree to these terms, please do not access or use this site. RoofDepot reserves the right to change the Privacy Policy from time to time at its sole discretion. Your use of this site will be subject to the most current version of the Privacy Policy at the time of such use.
Your information

When you order our "Products or use our "My Account" on www.roofdepot.co.uk (the "Website"), you will be given the opportunity to store certain information such as your name, email address, contact telephone numbers, "Products" selection. You will also, by default provide information about your usage of our website (for example, the URL you came from, IP address, domain types like .co.uk and .com, your browser type and the pages of our website that were viewed during your visit) ("Your Information").

RoofDepot do not keep a record of credit/debit card details. All credit card processing is handled securely by SagePay

How Your Information is used

RoofDepot uses any information stored by users, to administer the website, assist customers with the enquiry selected and for the purpose of processing orders.
We may also use information to inform customers about special offers, new products, services, promotions, and other similar information which we offer which may be of interest. We may contact customers by post, telephone, as well as by e-mail as per the preference stated at the time of registration or placement of an order with us. If, at any time, customers may update their information or unsubscribe from receiving notifications from RoofDepot, by contacting us info@roofdepot.co.uk
RoofDepot recognises and appreciates the importance of responsible use of information collected through the RoofDepot website. We will use information in accordance with the Data Protection Act 1998 and any other laws or regulations currently in force in the United Kingdom (the "Data Protection Legislation").

Disclosing your information to third parties

RoofDepot does not sell, trade, or rent your information to others, but reserves the right to provide aggregate data to third parties for statistical analysis. Such data will not be linked to any particular individuals.
We do not disclose your information to third parties without consent unless legally required to do so or where such disclosure is necessary to enable third parties who act for us to process your order. Those third parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Customer information will NOT be used to inform customers of other products, services and special offers from third parties.
Upon registration with RoofDepot or placement of an order on the RoofDepot website customers confirm that they do not consider any of the uses the information described above as being a breach of any of the rights conferred under the Data Protection Legislation.

Security to protect your information

We employ security measures to protect customer information from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, while we take all reasonable steps to protect customer information, customers accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and customers will not hold us liable for any breach of security unless this is due to our negligence. We will retain customer information for a reasonable period or as long as the law requires.

Use of cookies

In order to improve our site, we may use "cookies" to track customer visits and to process orders. A cookie is a small amount of data that is transferred to the customer’s browser by a Web server and can only be read by the server that gave it to the customer. Most browsers are initially set to accept cookies. Customers can set their browser to notify them when they receive a cookie, giving them the chance to decide whether or not to accept it - please refer to the "help" menu on your browser or to the information that came with your browser software.
While RoofDepot uses cookies to track your visit, and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally.

 

 

 

 

 

 

 

 

 

This privacy policy sets out how RoofDepot uses and protects any information that you give RoofDepot when you use this website. RoofDepot is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. RoofDepot may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@roofdepot.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to RoofDepot Unit 4 Swallowgate Business Park Holbrook Lane Holbrooks Coventry CV6 4BL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.